okgame Privacy Policy

okgame ("okgame," "we," "us," or "our") operates the online gaming platform accessible at okgame.asia. We are committed to protecting the privacy and personal data of all players and visitors who interact with our platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal information collected through the okgame website, mobile interface, customer support channels, and any other service operated by okgame. By registering an account or using the okgame platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the okgame platform.

okgame collects personal data through several channels, including account registration, identity verification, platform usage, and customer support interactions. The categories of personal data we collect include:

2.1 Registration Data

When you create an okgame account, we collect: your full legal name, date of birth, email address, Philippine mobile number, and a username and password of your choosing. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with applicable Philippine anti-money laundering regulations and responsible gaming requirements, okgame may request identity verification documents including: a government-issued photo ID (Philippine passport, driver's license, SSS ID, UMID, or PhilSys national ID), proof of residential address, and proof of payment method ownership. These documents are processed securely and retained only for as long as required by law.

2.3 Financial Data

We collect transaction data related to deposits and withdrawals, including payment method identifiers (e.g., GCash mobile number, bank account details), transaction amounts, timestamps, and transaction reference numbers. okgame does not store full credit or debit card numbers on its servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the platform, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access the okgame platform, we automatically collect certain technical information, including: IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps. This data is collected through cookies and similar tracking technologies as described in Section 6.

2.6 Communications Data

If you contact okgame's support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised. This data is used to improve our support services and maintain a record of player interactions.

okgame uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your okgame player account, including processing login requests, managing account settings, and communicating account-related notifications.
• Identity Verification: To verify your identity and age in compliance with Philippine gaming regulations and anti-money laundering requirements. This includes KYC checks conducted at registration and at the time of withdrawal requests.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (GCash, Maya, bank transfer, or debit card) and to maintain accurate financial records.
• Platform Operation: To deliver the games, features, and services available on the okgame platform, including live dealer games, slots, bingo, arcade games, and promotional offers.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and loss limits set by players, and administer self-exclusion requests in accordance with our Responsible Gaming Policy.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats to the platform and its players.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and any directives issued by relevant gaming regulatory authorities.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance through our 24/7 live chat and email support channels.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, design, and features of the okgame platform based on aggregated and anonymized data.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out of marketing communications at any time through your account settings.

Under the Data Privacy Act of 2012 of the Philippines, okgame processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and okgame – specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC and anti-money laundering obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for okgame's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform improvement, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, okgame relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

okgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

5.1 Payment Processors

We share necessary financial data with payment service providers (including GCash, Maya, and Philippine banking partners) to process deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.

5.2 Identity Verification Providers

We may use third-party KYC and identity verification services to assist with document verification and age checks. These providers process your identity documents under strict data processing agreements and are prohibited from using your data for any purpose other than verification.

5.3 Game Content Providers

Some games available on the okgame platform are provided by third-party game studios. These providers may receive limited technical data (such as session tokens and game outcomes) necessary to deliver their games. They do not receive your full personal profile.

5.4 Regulatory Authorities

okgame may be required to disclose personal data to Philippine gaming regulatory authorities, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government bodies in response to lawful requests, court orders, or regulatory obligations.

5.5 Law Enforcement

In cases of suspected fraud, money laundering, or other criminal activity, okgame may disclose personal data to the Philippine National Police (PNP), National Bureau of Investigation (NBI), or other law enforcement agencies as required by law.

okgame uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations. These cookies improve your experience but are not strictly necessary.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the platform, including which pages are visited most frequently and where technical errors occur. This data helps us improve the platform. Analytics cookies require your consent.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your platform activity. These cookies are only activated with your explicit consent and can be disabled at any time through your account settings or browser preferences.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the okgame platform.

okgame retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following retention periods:

• Account Data: Retained for the duration of your account and for a period of 5 years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of submission, as required by the Anti-Money Laundering Act of the Philippines.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with applicable financial regulations.
• Gaming Activity Logs: Retained for 3 years from the date of each gaming session, for responsible gaming monitoring and dispute resolution purposes.
• Support Communications: Retained for 2 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent and for 1 year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with okgame's data disposal procedures.

okgame implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the okgame platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored on our servers, including passwords and financial identifiers, is encrypted at rest.
• Access Controls: Access to personal data is restricted to okgame staff and authorized third parties who require it to perform their duties. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: okgame supports two-factor authentication (2FA) for player accounts, adding an additional layer of security beyond your password. We strongly recommend enabling 2FA in your account settings.
• Security Monitoring: Our platform is monitored continuously for suspicious activity, unauthorized access attempts, and potential security vulnerabilities. Security incidents are investigated promptly and, where required by law, reported to the National Privacy Commission.
• Penetration Testing: okgame conducts regular security assessments and penetration tests to identify and remediate vulnerabilities in our platform infrastructure.

While okgame takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying okgame immediately if you suspect unauthorized access to your account.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by okgame:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and shared. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data okgame holds about you, including information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to okgame's legal obligations to retain certain data as described in Section 7.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe okgame has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

To exercise any of the above rights, please contact okgame's Data Protection Officer using the contact details provided in Section 13. We will respond to all verified requests within 30 calendar days of receipt. We may request proof of identity before processing your request.

The okgame platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations applicable to casino-style online gaming. okgame does not knowingly collect personal data from individuals under the age of 21.

If okgame discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, void any wagers placed, return any deposited funds to the original payment method, and permanently delete all personal data associated with that account.

If you are a parent or guardian and believe that your child has registered on the okgame platform, please contact us immediately using the details in Section 13 so that we can take appropriate action.

The okgame platform may contain references to third-party services, such as payment providers and game content studios. This Privacy Policy applies solely to personal data collected and processed by okgame. okgame is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the okgame platform.

okgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via their registered email address or mobile number, or by displaying a prominent notice on the platform, at least 7 days before the changes take effect.

Your continued use of the okgame platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. The most current version of this Privacy Policy is always available at okgame.asia/privacy-policy. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact okgame's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through the okgame platform – the fastest way to reach us
• DPO Email: [email protected]
• Support Email: [email protected]
• Response Time: All privacy-related requests acknowledged within 3 business days; resolved within 30 calendar days

Our support and data protection team serves players across the Philippines – from Manila and Makati to Cebu, Davao, and Quezon City. We're committed to handling your data with the care and respect it deserves.